TERMS & CONDITIONS
The high-quality 100% Real Concrete
100% real concrete is a material that you can use for life, it is very long-lasting, and you can re-polish and re-seal as many times as you want, making your product look brand new again.
About our love for concrete
ConcreteCrafts is an experienced concrete design company. Our goal is your satisfaction. We carry out orders with passion and knowledge based on 12 years of experience in the manufacture of concrete products such as Real concrete bathroom and kitchen sinks, concrete hearths, concrete mantels, concrete shelves, concrete boxes–cubes, concrete dining tables, concrete garden tables, concrete coffee tables, concrete portable fireplaces, concrete fire pits, concrete garden and kitchen worktops & commercial projects (e.g. bars, reception desks)… anything you can design in concrete, we can make it!
Functional material
We strive to advance the use of concrete as a functional material for interior and exterior projects In commercial and residential settings. Our concrete furniture is suitable for everyone of any age.
Creative Solution
We work closely with clients, to achieve coherent, practical creative solutions resulting in stunning, functional concrete products and more importantly happy customers. ConcretCrafts is a concrete products manufacturer that specialises in the production of high-quality bespoke concrete items such as concrete sinks, shelves, hearts, windowsills, dining tables, garden tables, coffee tables, kitchen worktops, garden worktops, bar tops, fire pits, shower trays, fireplaces and more.
ConcreteCrafts is engaged in the production of Real Concrete. We have been creating our concrete products with a passion for over 12 years. Over the years of working and gaining experience, we have created Concrete of the highest quality. Concrete is becoming very popular because of its modern and rustic look. The main advantage of concrete is also the way it is made, shapeless concrete mix can be cast into the mould and create almost any shape. Each of the projects is unique, based on the client’s specific requirements and so has a unique finish and appearance. During the production process, we try to ensure a uniform appearance and trim for the entire project. We deliver high-quality surfaces ready for work. Concrete is naturally porous however sealing the surface reduces the risk of liquids penetrating the material, also patina can develop over time with use. Concrete as a material is pretty similar to natural stone or wood, however, there are a lot of things to remember that will keep your concrete product looking beautiful for a long time. Ground concrete surfaces are less likely to be marked and are more effective at hiding marks than those surfaces that are just polished. Following our Aftercare Instructions will ensure the quality and appearance for many years.
About concrete material
The concrete product that you have just acquired is hand-crafted. It is composed of natural materials (cement, sand, water, aggregate) and is handmade. The pores, microcracks and possible colour variation are inherent characteristics of the material used and evidence of handicraft, which give this furniture its unique appearance and charm.
Vertical casting
The sides(walls) of concrete products may vary from the top surface of the products. Vertical casting makes natural and irreplicable patterns, it can also contain discolouration. The colour variations on the sides can differ depending on the product’s colour. Darker colours can have grey discolouration in lighter shades whereas lighter colours can have discolouration which is the colour of the aggregates added to the mix such as sand. This natural process gives concrete its special character and makes the product unique and the only one in the world with its pattern. We do not influence what patterns and colours of discolouration may occur.
The final colour
Fresh concrete is always much darker than when it is fully cured and dry. The drying process depends on the conditions in which the concrete product is located. Drying can take from 7 days to 5 weeks at home. In damp areas such as garages, attics, unheated or unoccupied rooms and open spaces, drying may take longer and the concrete will remain dark as long as it is wet.
Photos of our work with clients
ConcreteCrafts reserves the right to take photos after the installation/delivery is complete, to archive projects and the right to place them in the website gallery, in social media, advertising materials and when creating sales listings.
We offer 3 lines of concrete – classic, stained and rustic.
– Classic
Classic and elegant high-quality polished concrete comes in a full range of colours and polishing.
– Stained
Stained concrete is a modern combination of two concrete colours to create unique patterns on the surface. We are unable to control the mixing process. It is a natural process that gives concrete a unique pattern, and the stained concrete product becomes the only one with such a pattern in the world.
– Rustic
Rustic concrete with, a stylish and industrial look is one of the most desired finishes on the market.
Cleaning
The surface of your product has been sealed to protect it from liquids and particles of dirt. ConcreteCrafts recommends cleaning surfaces carefully with soft equipment (such as a sponge or towel) without any sharp elements. Avoid spilling any acidic substances or using any strong chemical cleaning products on the surface. If you accidentally spill such substance, wipe it out immediately with a damp cloth (allowing it to dry). Our products should be cleaned with warm soapy water using bleach-free or special cleaning products. Scrubbing with abrasive powders or pads is not recommended as this may damage the surface and sealer coating. It would help if you also avoided any corrosive, solvent materials and cleaners.
Staining
Our products are treated with a sealer to help prevent staining and for hygiene. During the first few weeks, ConcreteCrafts recommends you keep tops as clean and dry as possible, you can use them normally. You need to remember to wipe concrete down after every use and not leave anything wet on the surface or any liquids till dry. It will damage the sealer and might leave a stain. ConcreteCrafts also recommends you avoid leaving acidic substances such as vinegar and lemon juice etc. in contact with the concrete. Lighter colours are naturally more susceptible to staining compared to strong colours and should be treated with extra care for a couple of weeks while they cure. Please note that any marks and discolouration caused by the process of production may dry and disappear after a few extra weeks after the installation. If the seal has been damaged or water starting to penetrate inside the concrete. Please stop using it, fully dry the product and apply a new seal. Please follow the instructions provided by the sealer manufacturer.
https://www.drytreat.com/sealers/residential/stain-proof.html
or
https://polcrete.co.uk/xs-327-hybrid-polyurethane-sealer-matt-cc-39033000-usa/
Acids
Particular care should be taken when using acidic foods such as lemon, fruit juice etc. The citric acid in these types of food can leave a mark.
Cutting / Chopping
Cutting and chopping or any other abrasive action should be done on a chopping board and not directly on the surface or product because it may damage the surface.
Chipping
Edges or corners of the product can be chipped if knocked by heavy items. Care should be taken when using heavy pots and pans. Surfaces can be also damaged by scratching with any sharp items, which is why ConcreteCrafts recommends cleaning surfaces carefully with soft equipment (such as a sponge or towel) without any sharp elements.
Hot Pots
Our surface may be also damaged or discoloured by the heat from hot utensils. ConcreteCrafts recommends you to use a board, coasters or a trivet.
Water
Our surfaces are 100% resistant to pure water. Water contains minerals that cause white residue on the surface, however, if the water pours out and is erased on time there is no possibility that the spots were formed. We recommend drying water with a towel to prevent watermarks.
Outdoor use of our concrete products
We advise you to regularly check and clean your concrete products when in use AND when not in use during the off-season, even when covered up for a long period, to ensure the best care of the product and to keep it looking fresh and clean.
Outdoor/Indoor suitability
Concrete suitable for exterior use under covered areas, away from direct rainfall and sun. Concrete products can be used in an outdoor environment up to a maximum heat of 50°C – 125 degrees Fahrenheit.
Covering concrete products
During the off-season please cover your Concrete furniture piece(s) with a protective cover of 100 % polyester coated with water-repellent: waterproof, breathable, UV- resistant and place them in a dry location. Concrete should not be left under the cover for an excessive period as it may get damaged by condensation forming under the cover. Condensation forms due to temperature changes which is sometimes mistaken for leakage. We do recommend airing covers off every so often and cleaning the concrete products. Do not leave liquids or common outdoor dirt to dry on the concrete surface. Concrete products cover information
1. Before you fit your new cover, please check that no damage has occurred in transit which could result in leakage.
2. You must always try to arrange the cover so that water runs off and does not collect pools, particularly over sewn seams.
3. Fit the cover and secure it on your furniture so that it does not chafe on sharp points or edges.
4. These covers are designed to help protect your furniture from rain, dirt, and UV rays.
5. Concrete should not be left under the cover for an excessive period as it may get damaged by condensation forming under the cover. Condensation forms due to temperature changes which is sometimes mistaken for leakage. This breathable fabric helps release condensation trapped underneath the covers however we do recommend airing covers off every so often and cleaning the concrete fire pit table.
• Although these covers are designed to help protect your furniture, we cannot guarantee this against extreme weather conditions.
• We recommend that you check your cover regularly to make sure no damage has occurred in severe weather conditions.
Concrete Fire Pits and other concrete products
Do not step on or sit on the fire pit (or on any other concrete products) under any circumstances.
Do not apply heavy pressure while installing the burner and control panel. Failure to do so may result in cracks and hairlines on the concrete surface or even permanent damage to the product.
Do not place heavy objects on the top of the fire pit as this can cause microcracks or even cracks
Warranty
Our warranty is strictly subject to certain terms and conditions set out in our Terms & Conditions. Read them carefully as action or inaction on your part may invalidate your warranty. Our warranty is only applicable in the UK and is subject to certain terms & conditions and exclusions. We do not, however, purport to limit your statutory rights in any way if you are a consumer. Cover starts from the date of delivery or installation or when you pick the product up from us. This will be marked on the proof of purchase or receipt. The duration of a warranty is 12 calendar months within those, the seller takes a responsibility to repair or replace the product if it is faulty or damaged by his fault. Please note, that any repairs or replacements can be done within the aforementioned 12 months, and after such actions, the warranty will not be extended for another 12 months. Most of our products are made of natural materials which inevitably have natural inconsistencies – part of their appeal. The existence of any such natural inconsistencies (including veining, pot marks or fissures) in any worktop made of natural material is therefore not deemed to be a breach of the warranty. Similarly, differences in the colour or thickness of any particular concrete worktop shall not be treated as a breach of our guarantee or other statutory obligations. Hold onto your receipt or proof of purchase as you will need it to claim under this warranty.
What is covered
Our warranty covers the material structure of products manufactured and fabricated by ConcreteCrafts on the following terms purchased by you against material defects for the duration of the warranty only. If you have had your product fitted by ConcreteCrafts, then we also guarantee that the workmanship of the installation of the products shall be of satisfactory quality and reasonably fit for normal domestic use. At our discretion, we will repair or replace in part or whole, or offer you the appropriate warranty value in cash on any product which is covered by our warranty if the claim under our warranty is justified in our reasonable opinion. If a replacement product is offered by us, but identical materials are no longer available, we reserve the right to replace the product with the nearest equivalent.
Cracks – Covered
– Made in production
– Made in transport
– Made during installation
– Up to 7 days from installation of concrete products
Cracks above +2mm wide are covered by ConcreteCrafts. Our warranty is strictly subject to you notifying us before having any work undertaken to rectify the problem, so unfortunately any costs you incur about such rectification will not be covered by us in any way.
What is not covered
The pores, microcracks, slight bends and possible colour variation are inherent characteristics of the material used and evidence of handicraft, which give this furniture its unique appearance and charm. For these reasons, this article cannot be returned or exchanged.
• Our warranty does not cover defects or damage arising in respect of:
1. The repair or replacement of any third-party components;
2. Fair wear and tear, resulting in scratches or staining(leaving any hot/acidic substances or liquids to dry on the surface) 2a. Not following the aftercare instruction
3. Modification or misuse (e.g., cutting or direct heat on worktops);
4. Physical, chemical or mechanical abuse;
5. Unauthorised repair;
6. Natural colour differences, veining, pot marks and fissures;
7. Small changes in the shape of the worktop on each side and slight bending up to 10mm (for pieces up to 1000mm long 3mm bend on each side is acceptable, 6mm for pieces up to 2000mm long and 10mm for pieces up to 3000mm or longer). That is a part of the appeal of concrete and not a flaw, so it is not covered by our warranty. 8. Use other than for regular domestic purposes or a purpose which is not disclosed at the time of installation or outdoor use;
9. Failure to use the product by the written instructions contained within these T&Cs & our After-care Instructions;
10. Moving parts or parts which are likely to perish over time (such as rubber seals around sinks);
11. Improper installation, site preparation or site maintenance by anyone other than a ConcreteCrafts Fitter; We recommend that the installation be performed by experienced professionals who have experience in installing concrete products or similar materials.
12. Any non-ConcreteCrafts product; or
13. Act of God.
14. Silicone – damaged silicone after installing worktops – the customer is obliged to purchase it in their range and the assumption of advice which could be most helpful.
15. Destruction or damage of the concrete product produced by ConcreteCrafts and caused by:
– incorrect levelling of cabinets, insufficient strengthening cabinets, cabinets folded up or poor quality of cabinets
IT IS NOT A DEFECT IN THE PRODUCT and ConcreteCrafts has no obligation to repair or replace the product.
16. All complaints and issues regarding the installation process must be reported on-site directly to our operatives. No such complaint will be taken into consideration after they leave the site.
Cracks not covered
If they were not reported on-site.
They were made upon receipt of the product by the customer, if not installed by ConcreteCrafts.
Used incorrectly for example: sitting, standing, placing heavy items etc.
After installation of sink, hob, extractor etc. without any additional support for example: the base, or frame that will support the importance of the product.
Micro-cracks, hairlines.
Cracks narrower than 2mm.
The concrete product cannot be completely built up because the concrete shrinks and expands (works until it dries completely). Complete build-up of the product without free space (tolerances less than 3 mm) may cause the product to crack. It is recommended to fill the gaps with flexible materials, e.g. silicon.
Other limitations
Neither we nor any of our third-party suppliers make a warranty of any kind whether expressed or implied concerning the product or fitting except as provided herein. We shall not be liable in tort or contract for any direct, consequential, special or incidental losses or damages arising out of the use or inability to use the products except death or personal injury arising from our negligence or as set out in our warranty. The customer is obliged to prepare the kitchen for installation. If all cabinets are not set in horizontal alignment – our company has the right to refuse the installation and set up a new installation date. Customers have to pay other delivery costs. How to claim under our warranty: In the unlikely event that you do need to claim under our warranty, you must first contact the person or place you bought the product from, who will then contact us if appropriate. Proof of purchase ( the receipt) will be required. If we deem the fault to be covered under our warranty, we will contact you to assess the claim.
Payment Terms
(only apply to kitchen, garden worktops, bar-tops & commercial projects)
Orders priced £1500.00 or below – 100% of the total cost is required as a deposit.
Orders priced £1,500.00 to £3,000.00 – A £1,000.00 is required as a deposit.
Orders priced £3,000.00 to £5,000.00 – A £1,500.00 is required as a deposit.
For orders over £5,000.00, the deposit is determined depending on the project.
The remaining balance is required after production is complete and before delivery is made. ConcreteCrafts will email photos (if appropriate) of the finished products as proof of production before delivery.
Reservation fee and Deposit
Both reservation fees and deposits will be deducted from the total amount. The final payment is due after production is complete and before delivery
The reservation fee is non-refundable
– reservation of a service between the client and ConcreteCrafts.
– reservation a visit to the customer
– reservation an offer (discount)
– reservation a quote
– the reservation fee does not reserve the time for the performance of the work, because the time of the service depends on the number of customers on a given date as well as the season of the year (more information can be found in Our Lead Time)
– reservation of the term of work if it is agreed individually between the client and ConcreteCrafts.
(The reservation fee for the service between the customer and ConcreteCrafts. is valid for 180 days from the date of payment. After this date, all reservations will become invalid unless it was agreed individually between the client and the designer stone company.)
The deposit is non-refundable
If a customer cancels work after ConcreteCrafts. has commenced service, the customer cannot request a refund of the deposit. If the client cancels the work on the day of delivery, they are to be billed these extra costs and payment is due 7 days after the invoice is issued.
All items remain the property of ConcreteCrafts until paid for in full. The deposit is refundable up to 24 hours from the payment made by the customer. (an administration fee of £ 100.00 is charged when the deposit is returned)
if a visit to the client has not been arranged, work has not been started or work material has not been ordered.
Additional charge
Once production has commenced ConcreteCrafts reserves the right to charge an additional fee if alterations to the project are required. Site costs will be separate from product costs and will cover the costs of labour, travel, hiring of equipment and any accommodation if required. Site costs can increase if the agreed facilities are not provided on-site and works are caused to run over the specified time scale, the extra costs will be sent as invoices and need to be paid 7 days after the invoice is issued. All items remain the property of ConcreteCrafts until paid for in full.
Placing an order
The order is only placed and added to the production schedule once the reservation fee has been paid. ConcreteCrafts will then set a date for the Template (if included in the order) and an estimated delivery/installation date with the client. ConcreteCrafts reserves the right to change the delivery date or time due to any kind of accident e.g. van failure or production faulty. Our consultant will inform you about the situation as soon as it is possible. We will arrange a new delivery date and time for the first available date. We cannot offer you any refunds when your date or time has been changed due to any unexpected issue.
Our Lead Time
depends on the number of customers and how busy we are.
depends on the season
given in the quotation (stated in the client’s quote and valid as long as the quote or agreed individually between the client and ConcreteCrafts.)
given lead time excluding bank holidays, Christmas break and Easter break.
